Return and Refund Policy

Effective Date: July 29, 2026

At Little Bee Honey, we aim to provide high quality honey and natural products. We carefully package our products before dispatch and want every customer to have a satisfactory shopping experience.

Because honey and other food products are consumable items, returns and refunds are subject to the conditions below.

1. Return Eligibility

To request a return, replacement, or refund, please contact us within 24 hours of receiving your order.

To be eligible for a return:

The product must be unopened and unused

The original seal and packaging must remain intact

The product must be returned in its original condition

You must provide a valid order number, order confirmation, or proof of purchase

Requests made after the applicable period may not be accepted.

2. Non Returnable Products

For hygiene, food safety, and quality reasons, we generally cannot accept returns for:

Opened or used honey jars or food products

Products with broken or removed seals

Products that have been partially consumed

Products damaged after delivery because of improper handling or storage

Products purchased during a clearance or special promotional sale, unless they are damaged, defective, or incorrect

Perishable or limited shelf life products where a return could affect product safety

3. Damaged, Leaking, Defective, or Incorrect Items

If your order arrives damaged, leaking, broken, defective, or different from what you ordered, please contact us within 24 hours of delivery.

Please provide:

Your order number

Clear photos or videos of the product and packaging

Photos of any visible damage, leakage, or breakage

A brief description of the issue

Please keep the product and its original packaging until our team reviews the claim.

After verification, Little Bee Honey may offer an appropriate replacement, store credit, or refund depending on the circumstances and product availability.

4. Return Process

To request a return or report a problem, contact us at:

Phone: 0315 6999929

Please provide your order number and the reason for the request.

If your return is approved, we will provide instructions for returning the product. Do not send products back without receiving approval or return instructions from our team.

5. Return Shipping Costs

If the return is due to a customer preference, an incorrect order placed by the customer, or another reason not caused by Little Bee Honey, the customer may be responsible for the return delivery cost.

If we sent the wrong product or the product was verified as damaged or defective before delivery, Little Bee Honey may arrange a replacement or provide an appropriate resolution without charging the customer for the related return cost.

6. Refunds

Once a returned item is received and inspected, we will inform you whether the refund request has been approved.

Approved refunds may be issued through the original payment method or another mutually agreed method where appropriate.

Delivery or shipping charges are generally nonrefundable unless the issue resulted from our error, such as an incorrect product being sent or a verified product defect.

The time required for a refund to appear may depend on the payment provider, bank, or payment method used.

7. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

Orders may be cancelled only before they have been processed or dispatched. Once an order has been handed to the courier, cancellation may no longer be possible.

8. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, contact:

Little Bee Honey

Phone: 0315 6999929

Office Address: Arbab Shakeel Plaza, Opposite Islamia College University, University Road, Peshawar, Khyber Pakhtunkhwa, Pakistan

Website: https://littlebeehoney.store/